Store Policy

DELIVERY FEE & TIMING

1. Local Deliveries

West Malaysia: RM 8 (3-5 days)
East Malaysia: RM 11 (5-7 days)

2. International Deliveries

Delivery charges and times will vary depending on your address. We charge based on FedEx International Economy®.

If your location is not listed below, please contact us at sales@digitaldurian.com and we will get back to you as soon as possible.

Please note: There are some countries that have increased in delivery charges (Coronavirus Rates) and are currently experiencing delivery delays due to limited flights as a result of the spread of Coronavirus.

Australia
Charge: $60.00
Delivery time in working days: 7-14

Austria
Charge: $62.00
Delivery time in working days: 7-14

Belgium
Charge: $62.00
Delivery time in working days: 7-14

Canada
Charge: $63.00
Delivery time in working days: 7-14

Croatia
Charge: $60.00
Delivery time in working days: 7-14

Cyprus
Charge: $60.00
Delivery time in working days: 7-14

Denmark
Charge: $62.00
Delivery time in working days: 7-14

Finland
Charge: $62.00
Delivery time in working days: 7-14

France
Charge: $62.00
Delivery time in working days: 7-14

Germany
Charge: $62.00
Delivery time in working days: 3-5

Greece
Charge: $62.00
Delivery time in working days: 7-10

Hong Kong
Charge: $28.00
Delivery time in working days: 10-14

Hungary
Charge: $62.00
Delivery time in working days: 7-10

Iceland
Charge: $82.00
Delivery time in working days: 10-14

Ireland
Charge: $62.00
Delivery time in working days: 3 – 6

Italy
Charge: $62.00
Delivery time in working days: 7-10 

Israel
Charge: $62.00
Delivery time in working days: 4-9

Luxembourg
Charge: $62.00
Delivery time in working days: 7-10

Malta
Charge: $60.00
Delivery time in working days: 8-12

Netherlands
Charge: $62.00
Delivery time in working days: 7-10

New Zealand
Charge: $40.00
Delivery time in working days: 10-14

Norway
Charge: $62.00
Delivery time in working days: 7-10

Poland
Charge: $62.00
Delivery time in working days: 7-10

Portugal
Charge: $62.00
Delivery time in working days: 7-10

Slovenia
Charge: $60.00
Delivery time in working days: 7-10

Spain
Charge: $62.00
Delivery time in working days: 7-10

Sweden
Charge:$62.00
Delivery time in working days: 7-10

Switzerland
Charge: $62.00
Delivery time in working days: 7-14

UAE
Charge: $60.00
Delivery time in working days: 7-10

United States
Charge: $43.00
Delivery time in working days: 7-10

REFUND & EXCHANGE POLICIES

Items sold are strictly non-refundable.
We are happy to accept back any faulty items, supplied to consumers, for an exchange of the same item within 28 days of purchase, providing the following terms are met:

  1. All packaging must be intact so that the item is in a re-saleable condition.
  2. You are able to provide a valid proof of purchase – this can be a copy from your email, your confirmation email or the invoice/packing note inside your delivery parcel.
  3. Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund).

     

HOW TO RETURN

When you send your return to us, please remember to enclose your full contact details and order number. Please allow up to 3 weeks for your return to be processed.

Please send your return item to the address below:

DD ANIMATION STUDIO
A-1-16, Coplace 2, Jalan Usahawan 1, 63000 Cyberjaya, Selangor, MALAYSIA

If you have any further questions you can contact the team at sales@digitaldurian.tv

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