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Store Policy

DELIVERY FEE & TIMING

1. Local Deliveries

West Malaysia (STANDARD): 1KG = RM10* (2-3 working days)
Sarawak (EXPRESS): 1KG = RM14* (3-4 working days)
Sabah (EXPRESS): 1KG = RM15* (3-4 working days)

*Delivery Fee will increase with every additional 1kg

2. International Deliveries

Delivery charges and times will vary depending on your address. We are charging based on FedEx International Priority®.

If your location is not listed below, please contact us at naadira@digitaldurian.com and we will get back to you as soon as possible.

Please note: There are some countries that have increased in delivery charges (Coronavirus Rates) and are currently experiencing delivery delays due to limited flights as a result of the spread of Coronavirus. We will update to the normal rates in accordance with FedEx updates. 

CountryDelivery Fee* (1KG)Delivery Time
Australia$23.001- 4 business days
Austria$29.001- 4 business days
Belgium$29.001- 4 business days
Canada$35.001- 4 business days
Croatia$23.001- 4 business days
Cyprus $23.001- 4 business days
Denmark$29.001- 4 business days
Finland$29.001- 4 business days
France$29.001- 4 business days
Germany$29.001- 4 business days
Greece$29.001- 4 business days
Hong Kong$13.001- 4 business days
Hungary$29.001- 4 business days
Iceland$26.001- 4 business days
Ireland $29.001- 4 business days
Italy$29.001- 4 business days
Israel$29.001- 4 business days
Luxembourg$29.001- 4 business days
Malta$23.001- 4 business days
Netherlands$29.001- 4 business days
New Zealand$25.001- 4 business days
Norway$29.001- 4 business days
Poland$29.001- 4 business days
Portugal$29.001- 4 business days
Slovenia$23.001- 4 business days
Spain$29.001- 4 business days
Sweden$29.001- 4 business days
Switzerland$29.001- 4 business days
UAE$23.001- 4 business days
United States$35.001- 4 business days
United Kingdom$29.001- 4 business days

*Delivery Fee will increase with every additional 1

REFUND & EXCHANGE POLICIES

Items sold are strictly non-refundable.
We are happy to accept back any faulty items, supplied to consumers, for an exchange of the same item within 28 days of purchase, providing the following terms are met:

  1. All packaging must be intact so that the item is in a re-saleable condition.
  2. You are able to provide a valid proof of purchase – this can be a copy from your email, your confirmation email or the invoice/packing note inside your delivery parcel.
  3. Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund).

HOW TO RETURN

When you send your return to us, please remember to enclose your full contact details and order number. Please allow up to 3 weeks for your return to be processed.

Please send your return item to the address below:

DD ANIMATION STUDIO
B-2-2, Coplace 2, Jalan Usahawan 1, 63000 Cyberjaya, Selangor, MALAYSIA

If you have any further questions you can contact the team at naadira@digitaldurian.tv

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